All returns must be approved by customer service prior to returning. Please reach out to [email protected] for approval. All sales returned must be accompanied by the original receipt or invoice of transactions to receive a credit of any kind.
All items must be in original unopened packaging from the Manufacturer. Acceptable material must be in “like-new’ resalable condition (unbroken, clean, etc.). The customer is responsible for shipping on all returns, except Tenet error.
Items considered “stock” items of Tenet's must be returned within 90 days from the purchase date. Returned orders valued under $25 will not be accepted. A 25% restocking fee will apply if returns are not accompanied by an order of equal dollar value. Items considered “non-stock”, special or (MTO) Made to order or discontinued may not be returned.
You will be subject to the manufacturer's stocking fee for all non-stock items that ship directly from the manufacturer. If products are made to order the manufacturer may or may not accept a return depending on what the item is.
The product to be returned must be delivered to the location determined at the time of approval within ninety (90) days of the invoice date. Returns older than 90 days from the invoice date will not be accepted.