TENET RETURN POLICY
Tenet and its customers have set a high standard on the quality of our products. When items are returned to our various warehouses that have not met our customer’s expectations, we initiate the Tenet return process. Warehouse returns can happen for a variety of reasons, including but not limited to, damaged, wrong, or poor-quality inventory and are a common aspect of our business. When executed properly, we can ensure that we are properly identifying the issue with our product, investigating the cause, and working to ensure that we continue to meet customer’s expectations.
Our Process:
- When a customer initiates a return, the items that need to be returned require approval by the applicable Branch Supervisor and Business Development team member before the process is initiated. No special sales products can be returned.
- When the products have been returned to Tenet, the team will inspect the products to understand the reason for return. The inspection will include looking for product damage, expiration, or anything that makes the product unsellable.
- For all returned products, we will look up the customer invoice and verify that the product was purchased from Tenet, is an item we stock and record the original invoice number for our records. All approved returns must be completed within 90 days of the invoice date to receive credit.
- A 25% restock fee will be applied unless there are extenuated circumstances pre-approved by management.
- We will begin the return process and place the materials in the return area while seeking additional approvals.
Questions or need help?
Please contact your Sales Representative or email us at sales@tenetsolutions.us